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Alternative Canine Training :: Help zone
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  Returns and Exchanges
ABSOLUTELY 100% SATISFACTION GUARANTEED ON ALL PRODUCTS AND SERVICES

Customer Satisfaction:
Alternative Canine Training absolutely and undoubtedly guarantees that our methods work on any dog, even your dog. Our guarantee is for the life of the dog. We are confident that our methods will work when all others have failed. If you simply follow the instructions explicitly, and practice the methods diligently, YOU JUST CANíT FAIL. So we give you our honest guarantee that if our methods donít work for you we will refund your money.

In-Home Dog Training Guarantee:
We guarantee if you do not see amazing results the first lesson. It is free. We also guarantee the training for the life of the dog provided that you continue to follow exactly what we have shown you to do.

Group training lessons Guarantee:
Our Lifetime Guarantee for our group classes ensures that if you complete a class and experience problems in the future you can return to that class as many times as needed free of charge.

Returns and Exchanges:
If you are not satisfied with your purchase, we give you not just thirty days but three months to return the merchandise; depending on the item. Providing, we still offer the item, that it is in brand new condition, and in the original package you can return it (see below on specific items). If you have any questions about returns, please contact us. We do not refund shipping costs.

When shipping the items back you will need to include your order number and name and address (if you can send a copy of the invoice, great). We recommend that you insure your return package as we can not be responsible for your return shipment.
  • DVDs, CDs and Books: If you are not 100% satisfied for any reason with our DVDs or CDs simply contact us, give us the reason and ship the item back for a full refund. PLEASE make sure to include the mini-book when shipping back DVD #1 and #2 "Obedience for Life" to receive a full refund. Books are returnable if they are in brand new condition. The spine can't be broken or the book damaged in any way.
  • Edibles: These items are not refundable, even if they are unopened. Alternative Canine Training highly stands behind their products and have tested them thoroughly. If you are not sure if your dog is going to like certain items we recommend that you order a small quantity. If it doesn't work out you can always donate them to a rescue society in your area.
  • Supplements: These items are returnable only if the original seal is unbroken and the manufacturer accepts returns. Please check out the products description or contact us. We stand behind our supplements, however; certain items may have special handling instructs and we have no guarantee that they are followed. (i.e. leaving a perishable item in a hot enclosed car for 2 weeks).
  • Exchanges: If you ordered the wrong size. Just order what you need and return the item you don't want in its original package and original condition. We will refund your credit card as soon as we receive the item.
  • If you weren't satisfied: If you weren't satisfied with any of the dog accessories, toys, training equipment etc. (The exceptions are described above.) Just return the item in the original packaging and in new condition. This means void of dirt, dog hair, teeth marks, slobber, paw prints or any other indication that you used it and we will refund you for the original purchase price less original shipping costs. Once again, we cannot refund your money if it gets damaged during shipping so be sure to insure your package. If you want to exchange the item see above.
  • Sale or discounted items sold "as is": If the item was on sale you will be refunded only the sale price. If the item was sold "as is" it means "as is" and it is considered a final sale that cannot be returned or exchanged.
Privacy Policy:
Alternative Canine Training will not sell trade or rent your personal information including your address, e-mail or accounting information to any other entity. We will not contact you, about issues other than an order placed, without your permission.

Information collected if you make a purchase
When you purchase something from our Web site, the information collected from you including your shipping address, credit card number and the email address we use for order conformation. This information is collected using encryption technology to help prevent third parties from intercepting the information. Your credit card is used only for completing the purchase transaction and is retained only for legal and administration purposes.

Payment methods:
We accept Visa, MasterCard, Discover, American Express, , money orders and checks. Phone, fax or mail your order.

Sales Taxes:
6% tax will be charged on merchandise sold in Michigan only.

Shipping
  • Most orders are shipped within 2 business days. You should receive them in 7 days.
  • We ship using the standard forms of shipping. UPS ground, or if you need them in a hurry next day, 2nd day or 3 day UPS. We will also ship by US Postal Priority at an additional cost.
  • The minimum shipping charge in the U.S. is $4.00.
  • For larger orders or special delivery, we will only charge you the actual shipping cost whenever possible.
UPDATED 1/31/10  
 

 
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